We're hiring! Customer Insight Analyst

Preventx is looking for a curious, methodical, and experienced data analyst to join our commercial team with a focus on delivering customer insight that improves performance and demonstrates the value we add. As well as enhancing customer experience, you will improve public health outcomes through the insights you generate.  

 

About Preventx 

Preventx is a fast-growing technology company with more than 12 years’ experience as the market leader in online sexual health and STI sampling services. We work with over 60 local authority regions and NHS providers across the UK and are a trusted partner of the NHS. Our services have enabled around 1.7m people to test for STIs, improving public health whilst saving money. With recent investment, the company is committed to growth and continuous improvement. You will join a supportive team where you’ll be encouraged to do your best work and define the way we use data in the business. 

 

Key responsibilities: 

  • Interpret and provide accurate and timely information to internal and external stakeholders in a format that's easily understood 
  • Plan, develop and coordinate the production of a suite of performance reports that meet the needs of Preventx, its customers and its commissioners 
  • Undertake ad-hoc data analysis as and when required in a timely and accurate way 
  • Support marketing and communications of the service both internally and externally to the business 
  • Model the financial and social benefits that prospective partners and customers could realise through working with Preventx 
  • Support the development of proposals to expand the scope of services provided under the contract 
  • Organise customer and service user satisfaction surveys to help drive continuous service improvement  

Skills and Competencies: 

  • Strong numerical and analytical skills with the ability to manipulate and interpret data 
  • Experience presenting complex data concisely in reports or dashboards. 
  • A good understanding of database structures and translating business requirements into report definitions. 
  • Ability to assimilate and communicate quantitative and qualitative information in formats that are easily understood by all audiences 
  • Advanced MS Excel skills – including understanding of power pivot tables, vlookups, conditional formatting, graphing, data handling, VBA, and macros. 
  • Experience querying data in SQL Server Management Studio using T-SQL.  
  • Working knowledge of building reports in Power BI, including use of DAX. 
  • Statistical analysis desirable, i.e. analysing data using statistical techniques, formulas, and calculations and performing statistical tests to determine the reliability and soundness of results. 
  • Experience in ensuring data integrity by performing rigorous cleaning, error checking, and validation.
  • A high level of energy and enthusiasm and self-motivation to deliver results 
  • Experience of gathering and using data to build persuasive arguments 
  • Proven ability to use data to influence key stakeholders 
  • A high level of energy and enthusiasm and self-motivation to deliver results 
  • Flexibility and willingness to learn new skills 
  • Experience of successfully working in fast- paced environments. 

Values and Behaviours: 

  • Demonstrable commitment to and focus on quality, promoting high standards to ensure quality customer and service user outcomes 
  • Values diversity, operates with integrity and openness 
  • Works across boundaries, looks for collective success, and learns from the contribution of others 
  • Actively develops self and others 
  • Demonstrable commitment to partnership working with internal and external stakeholders 

Salary and benefits 

Salary £40-£45k (depending on experience) and participation in company bonus scheme 

Remote working with regular travel to Sheffield/London 


Please send your cv with a covering note explaining how you meet the specification above to Andy Burton, Chief Commercial Officer andy@preventx.com 

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